Your first session is a chance to get comfortable with therapy! We encourage you to bring a warm beverage, a blanket, your favorite snack.

Together with your therapist, you’ll spend the time getting to know one another, exploring what brought you to therapy, and discussing your goals and expectations for the process. You’ll also talk about what has or hasn’t worked for you in the past so your sessions can be shaped around your needs.

We encourage you to bring any questions you may have, and your therapist will be happy to answer them during your session.

Yes. At this time, all sessions are offered by telehealth. You must be physically located in British Columbia, as our providers are licensed here. Sessions require a stable internet connection, a private space, and a device with a camera and microphone. If technical issues occur, we may continue by phone or reschedule.

Simply click “Book Now” and follow the steps to create a Jane account. From there, you can choose your therapist and select the date and time that works best for you.

By starting services, you agree that you understand the purpose of counselling/therapy. You have the right to ask questions, explore treatment options, and give or withdraw consent at any time. Participation is voluntary, and you may pause or stop services without penalty.

Everything you share in sessions, and your records, are kept private and secure in line with the Personal Information Protection Act (PIPA). We will only release information with your written consent, unless required by law.

We require 24 hours’ notice to cancel or reschedule. Missed or late-cancelled sessions are billed in full and not covered by insurance. Repeated missed sessions may result in services being discontinued.

Exceptions may be made for emergencies or sudden illness - please contact admin@brokencoasttherapy.ca.

Consultation 15 min: Free

Individual Session 50 min: $150

Individual Session 80 min: $210

Couples Session 50 min: $165

Couples Session 80 min: $220

Our fees follow BCACC guidelines and may change with 30 days’ notice.

This reflects not only the time spent in session, but the professional training, expertise, and preparation involved in your care.

A limited number of sliding scale spots are available. Please feel free to inquire if cost is a barrier to care.

Students receive $50 off all sessions with a valid student ID; which is part of our ongoing commitment to supporting student wellness.

Yes. We offer direct billing for Greenshield, Pacific Blue Cross, and Sun Life.

For all other providers, we will issue a receipt for you to submit for reimbursement.

Please confirm your coverage before your first session. You will be responsible for the full amount if your insurance does not cover your session.

We accept e-transfer and credit card authorization through Jane. Payment is due at the time of service unless other arrangements have been made.

Your safety matters! If you are in crisis or need immediate help, please call 911, go to the nearest emergency department, or contact one of the crisis lines below:

9-8-8 (call or text)
National Suicide Crisis Helpline

310-6789 (no area code needed)
BC Mental Health & Crisis Response

1-800-SUICIDE / 1-800-784-2433
BC Suicide Prevention and Intervention Line

604-872-3311
Vancouver Coastal Regional Distress Line

1-888-494-3888
Vancouver Island Crisis Line

1-800-588-8717
KUU-US Crisis Line (support for Indigenous peoples)

For non-urgent matters, please email admin@brokencoasttherapy.ca. Your therapist will do their best to respond within 24 hours.