Your first session is a chance to get comfortable—feel free to bring a warm cup of coffee or tea if that helps ease any nerves. Together with your therapist, you’ll spend the time getting to know one another, exploring what brought you to therapy, and discussing your goals and expectations for the process. You’ll also talk about what has or hasn’t worked for you in the past so therapy can be shaped around your needs. We encourage you to bring any questions you may have, and your therapist will be happy to answer them during your session.

Simply click “Book Now” and follow the steps to create a Jane account. From there, you can choose your therapist and select the date and time that works best for you.

Yes. At this time, all sessions are offered by telehealth. You must be physically located in British Columbia, as our providers are licensed here. Sessions require a stable internet connection, a private space, and a device with a camera and microphone. If technical issues occur, we may continue by phone or reschedule.

By starting services, you agree that you understand the purpose of counselling/therapy. You have the right to ask questions, explore treatment options, and give or withdraw consent at any time. Participation is voluntary, and you may pause or stop services without penalty.

Everything you share in sessions, and your records, are kept private and secure in line with the Personal Information Protection Act (PIPA). We will only release information with your written consent, unless required by law.

We require 24 hours’ notice to cancel or reschedule. Missed or late-cancelled sessions are billed in full and not covered by insurance. Exceptions may be made for emergencies or sudden illness. Repeated missed sessions may result in services being discontinued.

Consultation (15 min): Free

Individual therapy (50 min): $150

Extended individual therapy (80 min): $210

Couples therapy (50 min): $165

Extended couples therapy (80 min): $220

Our fees follow BCACC guidelines and may change with 30 days’ notice.

Yes. We offer direct billing for:

Greenshield

Sun Life

Pacific Blue Cross

For all other providers, we will issue a receipt for you to submit for reimbursement. Please confirm your coverage before your first session.

We accept e-transfer and credit card authorization. Payment is due at the time of service unless other arrangements have been made. Sliding scale fees may be available on a case-by-case basis—please email admin@brokencoasttherapy.ca to discuss.

For emergencies, call 911 or go to the nearest emergency department. 

You can also access crisis lines:

Vancouver Island Crisis Line: 1.888.494.3888 (24/7)

KUU-US Crisis Line: 1.800.588.8717 (support for Indigenous peoples)

For non-urgent matters, please email admin@brokencoasttherapy.ca. 

Your therapist will do their best to respond within 24 hours.

Therapy may end when treatment goals are met or if you and/or your therapist decide services are no longer helpful. Services may also be ended if:

You repeatedly miss appointments

You have an unpaid balance without arrangements

Clinic policies are violated

Your needs fall outside our scope of practice

If therapy ends, we will do our best to provide you with referrals.

Yes. Policies may be updated, but clients will always receive at least 30 days’ notice of any changes.